What Does an Account Manager Really Do on a Daily Basis?

[jasminsain]

Hi everyone,
I’m considering applying for an Account Manager role, but I’m not entirely sure what the job entails day-to-day. Some positions focus on client relationships, while others seem more sales-driven or KPI-heavy. If you’ve worked as an account manager, what were your core responsibilities? Did the role involve upselling, customer support, project coordination, or a mix of everything? Also, what skills helped you succeed in the position?

 

[danisjohn]

An account manager’s daily tasks include communicating with clients, understanding their needs, coordinating with internal teams, and ensuring project progress. They prepare reports, handle issues, negotiate renewals, and maintain strong relationships. They monitor performance, gather feedback, and work to increase client satisfaction, retention, and business growth through personalized support and strategic planning

 

[Gsusangrey]

Calls and emails from clients, coordinating with internal teams (such as sales or product) to meet client needs, resolving problems, and searching for upsell/renewal opportunities are all part of an account manager's workday. They also create status reports and use CRM software to monitor account performance.

 

[peterkavinsky]

An account manager handles client relationships, solves problems, coordinates with internal teams, tracks project progress, and ensures clients are satisfied. They also manage communication, gather feedback, and look for opportunities to grow the business through upselling or maintaining long-term partnerships.