What Is an Account Manager?

[Lily]

Hi everyone,
I’ve been hearing the job title Account Manager a lot, but I’m not completely sure what it means. Is an account manager someone who mainly handles client communication, or do they also manage sales targets, relationships, and overall account performance? If you’ve worked in this role or hired for it, could you explain what an account manager does day-to-day and what skills are essential for the job? I’d really appreciate some clarity. Thanks!

 

[danisjohn]

An account manager is a professional responsible for maintaining and nurturing relationships between a company and its clients. They act as the main point of contact, understand client needs, coordinate services, solve issues, and ensure customer satisfaction. Their goal is to retain clients, support business growth, and encourage long-term collaboration.

 

[Gsusangrey]

The main point of contact for current clients is an account manager. Building enduring relationships, guaranteeing client satisfaction, and increasing revenue through renewals, upselling, and cross-selling within their designated accounts are their primary objectives. They serve as a point of contact between internal teams and the client.

 

[peterkavinsky]

An account manager is a professional who manages relationships between a company and its clients. They ensure client satisfaction, coordinate services or projects, and act as the main point of contact to maintain long-term partnerships.