What is the best knowledge base software for growing teams?

[ray]

I’m looking for reliable knowledge base software to organize internal documentation and customer FAQs. What features should I prioritize, and which tools work best for scaling businesses?

 

[camila]

In my opinion, search something easy, easy to update, and will not get sloppy as your team expands. Such tools as Document360, Confluence, or Notion are quite efficient - it depends on whether you prefer more structure or more flexibility.

 

[Lily]

To expand your teams in 2026, the ideal best knowledge base software will be based on your specialty:

• Notion: This has a superior flexibility and AI-assisted workspaces.
• Customer-Facing: Document360 is professional, technical documentation that is structured and organized.
• Built-In Workflow: Confluence is critical to the engineering team of Jira.

 

[Shane Warne]

The most appropriate knowledge base software to support growing teams is an easy to use content creation and organization system with good search capabilities, collaboration tools, access controls and integrations with other applications that your team uses; popular include those that enable one to create a searchable internal wiki, document workflow, version history and team permissions, so that everyone can find answers fast as the team grows.

 

[James Miller]

The most suitable knowledge base software to adopt growing teams is one that is simple to navigate, allows you to organize articles and documents with clarity, has powerful search and tagging capabilities, collaborative and version control capabilities, and is compatible with software that your team already uses now; customary favorites include software that enables you to develop internal wikis, FAQs, and help center which increases as your team and content increases.